Nettrace24

Independent · we host nothing · not the vendor

The small-MSP stack, reviewed line by line.

Plain-spoken reviews of the RMM, patching and network tools that one-to-fifteen person MSPs and in-house IT teams actually shortlist — judged on what they cost per client, how they hold up in month three, and what it takes to walk away from them.

Open the ledger How we evaluate
Sections

Three binder sections, one stack

Each section page carries a side-by-side table, a buyer's checklist and the questions other shop owners ask us.

RMMRMM SoftwareThe agent on every client machine: monitoring, scripting, remote support and, often, the ticket queue.6 compared · NinjaOne, Atera, Syncro reviewed herePatchPatch & Endpoint ManagementGetting updates out on a schedule clients can live with, and proving it at month end.6 compared · Action1 reviewed hereNetworkNetwork & Asset Tools for MSPsSwitches, firewalls and the asset register — the half of the estate agents never see.9 compared · Lansweeper, Auvik, PRTG Network Monitor, Angry IP Scanner, Wireshark, LizardSystems Network Scanner reviewed here
Angle

The five questions behind every review

We weigh tools the way a small MSP actually pays for them — against vendor pricing pages and the bills techs compare in MSP communities, not the list price a rep quotes.

Latest

New in the binder

Head to headAction1 vs NinjaOne: patch-first tool or full RMM?Action1 and NinjaOne compared for MSPs and IT teams: patching depth, monitoring, ticketing, pricing models including Action1's free tier, and when each fits.Head to headNinjaOne vs Atera: per-device polish or per-technician value?NinjaOne and Atera compared for small MSPs: pricing models, patching, ticketing, platform coverage, security controls and which one fits your shop.Head to headSyncro vs Atera: two per-seat all-in-ones for small MSPsSyncro and Atera compared: both bundle RMM and PSA with per-technician pricing. Where billing, patching, remote access and platform support actually differ.GuideA monthly patching routine for a small MSPA repeatable Patch Tuesday cycle for small MSPs: pilot, broad and server rings, deferrals, reboot windows, exceptions and a client-facing compliance report.GuideThe MSP client onboarding checklist (first 30 days)A week-by-week onboarding checklist for small MSPs: discovery, credential vaulting, agent rollout via the client's GPO or Intune, baseline patch report and handover.GuideRMM pricing: per technician vs per device, with worked examplesBreak-even arithmetic for per-technician and per-device RMM pricing, worked for a 2-tech and a 6-tech MSP, plus the costs a price sheet leaves out.GuideSecuring your RMM: MFA, roles and audit logsPractical RMM security for small MSPs: phishing-resistant MFA, least-privilege roles, IP allow-lists, audit-log review, script approval and technician offboarding.
Ground rules

What this site is not

Not the vendor.

Nettrace24 is an independent publication. We are not NinjaOne, Atera, Syncro or anyone else we cover, and we don't speak for them.

Not a file host.

Nothing is hosted or mirrored here. Trials start on vendor sites, and agents come from your own tenant. Where to get each product.

Not pay-to-rank.

No vendor link on this site earns us a commission, and no vendor can buy a position or soften a weakness. Disclosure.